Website & myOCERS Portal
What is my Security PIN?
All users are required to provide their unique “SECURITY PIN” when registering to create your myOCERS account. Security PINs are provided to all new members in your Welcome Letter/1st Benefit Letter. If you do not remember what your SECURITY PIN is, please Contact Us for assistance.
How do I unlock my myOCERS member portal account?
After three unsuccessful attempts, you must call our office at (714) 558-6200 and speak to someone in our Member Services department to assist you. After identification is verified, staff can unlock your account and walk you through the process until you are logged in
What if I have forgotten my password?
If you have forgotten your myOCERS password, please click on the “Forgot Password” link located beneath the User Log section on the myOCERS log in page. When prompted enter your myOCERS username. Our system will send a temporary password to the email address we have on file for you. The temporary password is only good for 2 hours. During that time you must retrieve the temporary password from your email and use it to log on to the myOCERS portal. Once you have sucessfully logged in, you will be prompted to create your new password. If you need assistance please Contact Us.
What if I have forgotten my Username?
If you have forgotten your myOCERS username, please click on the “Forgot Username” link located beneath the User Log section on the myOCERS log in page. When prompted enter the email address we have on file for you. If you do not receive an email and need assistance please Contact Us.
How do I enable Pop-ups on my PC so that I can view certain pages on the OCERS website?
Some of our links open to new windows which may be blocked if you have your pop-up blocker enabled. To allow pop-ups from the OCERS website please consult the following links for instructions on how to enable pop-up windows on the OCERS website.
Why does the text overlap when I log into myOCERS?
If you log into the myOCERS Portal, and the text overlaps either on your screen or when you print, it is most likely due to the text size you have set on your browser. To check this, open your Internet Explorer browser window and go to the OCERS Web site.
- On the Menu bar, click on “Tools”
- Scroll down to “Text Size”
- Select “Medium” text size (“Medium” is the default and the recommend viewing size for the myOCERS Portal)
- Log into the myOCERS Portal
If the Text size is set to “Medium” the text on screen should not overlap. A setting of “Large” or “Largest” will cause the text to overlap. OCERS is aware of this issue and is working to update the myOCERS Portal to allow for the larger text settings.